Eversource Urges Customers to Remain Vigilant After Increased Reports of Scams, Provides Tips to Stay Safe

Robocalls and emails among methods scammers are now using

The classic utility scam typically involves a caller threatening to disconnect a customer’s electric or gas service because of an unpaid bill and demanding immediate payment, and Eversource is issuing a warning about a new technique scammers are employing to steal customers’ money. Some of the energy company’s customers have reported receiving a call from someone claiming to be from Eversource and using a real employee’s name offering a discount on their electric bill. Others have reported receiving an email that contains the Eversource logo. These are new deceptive tactics scammers are using to steal someone’s money and sensitive personal information.

“Scammers are constantly changing their tactics to take advantage of unsuspecting customers, and that’s why we’re always working to raise awareness,” said Eversource Senior Vice President and Chief Customer Officer Penni Conner. “If you receive an email, phone call or visit at your front door and it doesn’t feel right, don’t panic and don’t pay. We will never threaten to disconnect your service or demand instant payment.”

Throughout the COVID-19 pandemic, scammers have increased their calls, texts, emails, and in-person visits to convince people to make payments to avoid service disconnection. Scammers are opportunists – often targeting the most vulnerable, including senior citizens and low-income communities. They also create panic for business owners and even major manufacturers, threatening to disrupt their most critical hours of operation.
“We’ve seen these scams, and many variations of it, with residents reporting phone calls they’ve received and, unfortunately, they’ve given out personal information and made payments through transfers and pre-paid debit cards,” said Ludlow Police Chief Daniel Valadas. “Once the money is paid it’s almost impossible to get back. Sometimes scam victims are too embarrassed at being tricked out of their money to even report it. The best line of defense is to protect personal information by being vigilant—when in doubt hang up and call us!”

The energy company offers the following tips to help avoid becoming a victim:

• Eversource representatives never demand instant payment over the phone, require the use of pre-paid debit cards or request customers meet at a payment center to make the payment.
• Never provide personal financial or account information to any unsolicited person on the phone, at the door or online, even if they seem legitimate.
• Beware – some sophisticated scammers can manipulate their caller ID to say the caller is with Eversource.
• Customers who are scheduled for disconnection due to nonpayment receive a written notice that includes information on how to maintain their service.
• Customers can verify they are speaking with an Eversource representative by asking for some basic information about their account like the name on the account, the account address, and the exact past due balance.

Eversource urges anyone who believes they are a target of improper solicitation to immediately contact local law enforcement. Customers are also encouraged to contact the energy company at 800-592-2000 if they receive a call, email or if someone shows up at your door to verify it’s Eversource. For more information on how to protect personal information and avoid becoming a victim of utility scams, visit Eversource.com and the Utilities United Against Scams websites. The energy company also encourages customers to call 800-592-2000 if they receive a call, email or if someone shows up at your door to verify if it’s Eversource.

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